Client Relationship Advocate
Purpose of the Job
The duty of the Client Relationship Advocate (CRA) is to bring about the BARK Vision by providing a high-quality client experience. The relationships with our clients and community are the core of our mission, and the CRA is the key representative for BARK inside the facility.
What You Will Be Doing
This team member will ensure that all pet and client information, reservations, and special instructions are recorded accurately. As the client’s point of contact, the CRA will be responsible for recommending appropriate services for the pet. And, when needed, the CRA will handle client complaints.
Expectations and Duties
- Excellent Customer Service
- Make the client experience pleasant, welcoming, and memorable
- Learn the reservations system inside and out
- Make transactions quick and easy for clients
- Ensure accurate record of all client and pet information
- Ensure progress reports are completed and shared with clients
- Facilities
- Maintain clean lobby and lobby bathrooms
- Order and keep track of all office supply inventory
- Maintain organization of front-of-house storage
- Teamwork/Communication
- Communicate clearly and promptly any guests arriving/departing
- Bring attention to any special instructions provided by the client
- Ensure teammates have correct, up-to-date client and pet information
- Maintain accurate census of guests
- Sales and Marketing
- Demonstrate the value of our services to prospective clients
- Educate current clients on the benefits of appropriate additional services
- Help facilitate events, social media campaigns, mailings, photos, etc.
- Other Duties as Assigned
Required Skills
- High-quality customer service; goes above and beyond for our clients
- Detail oriented and highly organized
- Able to handle busy phones and provide accurate information to clients
- Demonstrate positive attitude towards pets, teammates, and clients
- Computer literate with ability to learn POS, e-mail, Word, Excel, etc.
Desired Experience and Education
- High school diploma or equivalent
- Previous experience in a pet facility or pet care environment
- Excellent work history and references
Requirements
- Must be able to complete all work in a safe manner, including operating equipment.
- Must be able to handle dogs of all sizes without being afraid of them.
- Maintain a respectful and courteous attitude toward clients and teammates in all situations.
- Our guests require care 365 days; weekend and holiday work are assigned on rotating basis.
- Must be able to squat, stoop, bend, lift 40 pounds, and do a lot of walking.
- Must be able to react quickly to auditory signals from teammates, animals, or equipment.
- Maintain a neat and professional appearance while at work, according to the dress policy.
- Read, write legibly, and communicate clearly in English with professionalism and tact.
- Ability to type on a keyboard, use a mouse, and view information on a computer screen.
- Able to grasp, hold, and manipulate objects varying from small to large with both hands.
Location
3336 Beech Ridge Court
Tallahassee, FL 32312
Compensation
Base Pay Rate: $14/hour
Pay depends on experience and qualifications, with performance-based bonus upon approval. We don’t hire only to fill a seat, rather we take our time looking for the right people. If you know without a doubt that you are a fit, let’s talk.
Win or Lose as a Team
Our team openly works together to create remarkable experiences that positively impacts lives. Everyone on the team is responsible for bringing new ideas, perspectives, and solutions to the table. Starting with day one, we want your voice as part of the conversation.
This is Our Passion
Every day we get to be a part of something bigger than ourselves. Providing our guests with a fun, safe, and stimulating environment. Providing inspiration to dog parents who need it. Improving the quality of life for the pets in our community is the goal for us. It’s why we do what we do.
Next Steps
Step 1: Read Our Vision
Step 2: Fill out the Application
